Delivery & Returns
Delivery
Standard delivery
£3.95
3 working days*
Next working day (Monday to Friday)
£5.95
Must be placed by 3pm Mon-Fri. Will be delivered Next Working Day.*
*Excluding weekends & bank holidays.
Returns Policy
At Laur, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes returns are necessary. Please review our returns policy below:
1. Returns Period:
– You have 27 days from the date of delivery to initiate a return for eligible items.
2. Eligible Items:
– To be eligible for a return, the item must be in its original condition, unworn, and with all original tags and packaging.
3. Non-Returnable Items:
– Unfortunately, certain items are non-returnable, including:
– Earrings for hygiene reasons.
– Items that show signs of wear or damage.
4. Return Process:
– To initiate a return, please follow these steps:
– Contact our customer support team at contact@laurfashion.store to request a return authorization.
– Our team will provide you with a return authorization number and instructions for returning the item.
5. Return Shipping:
– Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
6. Refund Processing:
– Once we receive your returned item and inspect it for compliance with our return policy, we will process your refund within 10 days.
– Refunds will be issued to the original payment method used for the purchase.
7. Exchanges:
– We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
8. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund at no additional cost to you.
9. Contact Us:
– If you have any questions or need assistance with your return, please contact our customer support team at contact@laurfashion.store
We value your business and are dedicated to providing you with a seamless shopping experience. Thank you for choosing Laur.
www.laurfashion.store
contact@laurfashion.store